Terms of Service

These Terms of Service ("Terms") govern access to and use of the Ahịa marketplace, website, applications, interfaces, systems, services, communications channels, and related facilities operated by Ahia Technologies Limited ("Ahịa", "we", "us", or "our").

Ahịa is a technology-enabled marketplace through which independent vendors may display and offer goods to customers and through which customers may discover, purchase, and arrange delivery of those goods.

Ahịa is not, except where expressly stated otherwise, the manufacturer, importer, owner, retailer, seller, supplier, or producer of goods listed by independent Vendors.

These Terms form the principal contractual framework governing use of the Platform.

By accessing, browsing, using, purchasing through, registering on, communicating through, or otherwise interacting with the Platform, you agree that your use of the Platform is subject to these Terms and the policies incorporated into them.

Where a transaction is completed through the Platform, additional contractual terms may apply to the specific transaction, product, Vendor, delivery service, promotion, payment method, or other service.

For these Terms:

2.1 "Ahịa"

Means Ahia Technologies Limited and, where applicable, its lawful successors, affiliates, contractors, agents, technology providers, delivery partners, payment service providers, and authorised representatives acting in connection with the Platform.

2.2 "Customer"

Means a person who accesses the Platform for the purpose of browsing, purchasing, receiving, reviewing, or otherwise interacting with goods or services made available through Ahịa.

2.3 "Vendor"

Means an independent business, merchant, retailer, restaurant, food operator, manufacturer, informal trader, physical storeowner, or other approved seller that lists goods on the Platform.

2.4 "Courier" or "Delivery Partner"

Means an independent third-party delivery provider engaged or coordinated by Ahịa to perform delivery services.

2.5 "Platform"

Means Ahịa's websites, applications, software, databases, interfaces, systems, communications channels, and associated services.

2.6 "Listing"

Means a product listing, description, photograph, specification, price, offer, promotion, or other commercial information displayed by or on behalf of a Vendor.

2.7 "Order"

Means a Customer's submitted request to purchase one or more products through the Platform.

2.8 "Payment Confirmation"

Means confirmation by Ahịa's authorised administrative/payment systems that the Customer's payment has been successfully received and authenticated.

2.9 "Transaction"

Means the purchase of one or more goods through the Platform, together with applicable Platform, payment, delivery, and related services.

2.10 "Policies"

Means policies incorporated into these Terms, including the Acceptable Use Policy, Privacy/Data Protection Policy, Returns and Refund Policy, Shipping and Delivery Policy, Advertising Policy, Intellectual Property Policy, Product Safety and Recall Policy, and Points/Rewards Terms, as applicable.

3.1 General Acceptance

Your access to or interaction with the Platform constitutes acceptance of these Terms, subject to applicable law.

You may not use the Platform if you do not agree to these Terms.

3.2 Checkout Acceptance

Before completing a purchase, the Customer will be required to acknowledge acceptance of the applicable Terms and policies through an appropriate electronic acceptance mechanism.

Selecting an acceptance box, button, or equivalent mechanism such as "Place Order", "Pay", "Confirm Order", or another substantially equivalent action constitutes electronic acceptance where the Platform provides appropriate notice of the applicable terms.

3.3 Continued Use

Where Ahịa properly publishes amendments to these Terms, continued use of the Platform after the effective date of an amendment constitutes acceptance of the amended Terms to the extent permitted by applicable law.

Material changes may be communicated through the Platform or other appropriate communication channels.

3.4 Transaction-Specific Terms

Where a transaction requires additional terms, those terms will be presented to the Customer before the relevant transaction is completed.

Ahịa may permit Customers to browse and purchase products without creating a permanent Platform account.

The absence of an account does not exempt a Customer from these Terms.

Where information is required to process an Order, the Customer must provide accurate information necessary for payment, delivery, customer support, fraud prevention, regulatory compliance, and fulfilment.

A Customer remains responsible for information submitted during checkout even where no permanent account is created.

5.1 Marketplace Intermediary

Ahịa operates primarily as a marketplace intermediary and technology platform connecting Customers with independent Vendors.

Unless expressly stated otherwise, Ahịa does not purchase the Vendor's goods for resale to the Customer.

The sale of a product is principally a transaction between the Customer and the applicable Vendor, facilitated through Ahịa.

5.2 Vendor Independence

Vendors are independent businesses.

Nothing in these Terms creates an employment relationship, partnership, joint venture, franchise, agency, fiduciary relationship, or other similar relationship between Ahịa and a Vendor except where expressly established by a separate written agreement.

5.3 Delivery Coordination

Although Ahịa acts as a marketplace intermediary, Ahịa coordinates delivery as part of the Platform experience.

Ahịa may:

• arrange collection of products;

• assign delivery partners;

• coordinate delivery instructions;

• communicate with Couriers;

• monitor delivery status;

• facilitate delivery-related customer support;

• introduce or contract with delivery providers; and

• subsequently operate its own delivery workforce.

5.4 Vendor Responsibility

Vendors remain responsible for:

• the legality of their business;

• the legality of their products;

• the accuracy of Listings;

• product quality and safety;

• packaging;

• required licences and approvals;

• fulfilment;

• warranties and representations applicable to their products;

• compliance with applicable law; and

• obligations imposed by these Terms and the Vendor Agreement.

Ahịa may establish eligibility requirements for Vendors.

Ahịa may accept, reject, restrict, suspend, delist, or terminate a Vendor subject to these Terms, the Vendor Agreement, applicable law, and Ahịa's enforcement procedures.

Ahịa may require:

• identity verification;

• NIN or other identity information;

• BVN where lawfully applicable;

• business registration information;

• licences;

• permits;

• tax information;

• product certifications;

• regulatory approvals;

• ownership information;

• bank/payment information;

• address verification; or

• other information reasonably required for compliance, safety, fraud prevention, or Platform integrity.

Ahịa may conduct additional verification after a Vendor has been admitted.

7.1 Vendor-Controlled Pricing

The Vendor determines the retail price of its products.

Ahịa may provide price recommendations, market information, promotional suggestions, or pricing tools, but a Vendor remains responsible for determining its own lawful selling price unless otherwise agreed for a particular promotion.

7.2 Listing Accuracy

Vendors must provide accurate and sufficiently detailed information about their products.

This includes, where applicable:

• product name;

• condition;

• specifications;

• dimensions;

• quantity;

• availability;

• price;

• photographs;

• material;

• manufacturer;

• origin;

• expiry information;

• warnings;

• applicable regulatory information; and

• relevant limitations or defects.

7.3 Used and Refurbished Goods

Used, second-hand, refurbished, reconditioned, repaired, open-box, or otherwise non-new goods must be accurately identified and their relevant condition disclosed.

7.4 Ahịa Presentation

Ahịa may format, organise, categorise, rank, index, display, or technically modify the presentation of Listings for Platform functionality, search, accessibility, advertising, or discovery.

Ahịa will not intentionally alter substantive product information in a manner that falsely represents the Vendor's product.

7.5 Commercial Standards

Ahịa will not arbitrarily reject a lawful Listing merely because Ahịa prefers a different commercial presentation.

However, Ahịa may remove or restrict Listings where required for:

• legal compliance;

• consumer safety;

• fraud prevention;

• intellectual property protection;

• Platform security;

• regulatory requirements;

• technical integrity;

• enforcement of these Terms or incorporated policies; or

• other legitimate Platform requirements.

8.1 Submission of an Order

A Customer may submit an Order by completing the applicable checkout process.

Submission of an Order does not by itself constitute final acceptance of the transaction by Ahịa or the Vendor.

8.2 Payment Authentication

For Ahịa's standard marketplace process, an Order becomes accepted for fulfilment when Ahịa's authorised administrative/payment systems confirm the authenticity and successful receipt of the Customer's payment.

Before that confirmation, Ahịa may reject, cancel, or require additional verification of the Order.

8.3 Order Information

The Customer will receive or have access to transaction information reasonably necessary to identify:

• the products purchased;

• applicable product prices;

• applicable Platform charges;

• delivery charges;

• applicable discounts or credits;

• total amount payable; and

• other material transaction information.

8.4 Vendor Fulfilment

After an Order has been confirmed, the Vendor must prepare and confirm the Order for collection within the Vendor's stated fulfilment period.

If a Vendor takes approximately twice its stated fulfilment period to fulfil or dispatch an Order without an approved reason, Ahịa may:

• cancel the Order;

• refund the Customer;

• flag the Vendor's performance;

• restrict the Vendor;

• suspend the Vendor; or

• take other enforcement action.

9.1 Customer Cancellation

Customers may request cancellation:

• before Vendor confirmation/fulfilment;

• after confirmation but before dispatch, where permitted;

• after dispatch where cancellation remains operationally possible; or

• in circumstances where cancellation or refund is required by law.

Cancellation rights may differ by product category and transaction status.

9.2 Cancellation Fees

Where a lawful cancellation fee applies, the fee may be deducted from the refund otherwise payable to the Customer.

No cancellation fee will be applied where doing so would unlawfully deprive the Customer of a mandatory statutory refund or remedy.

9.3 Vendor Cancellation

Vendors must not arbitrarily cancel accepted Orders.

A Vendor that repeatedly accepts Orders and fails to fulfil them may be subject to:

• warnings;

• performance flags;

• financial consequences permitted by contract and law;

• listing restrictions;

• suspension; or

• termination.

10.1 Product Price

The Vendor determines the underlying selling price of its products.

10.2 Ahịa Service Charge

Ahịa may apply a 1.65% blended Customer-side service charge to the applicable product transaction.

This charge is a Platform/service charge and is not interest on a loan or credit facility.

Ahịa does not provide the Customer with a loan merely because this charge applies.

10.3 Price Presentation

The total amount payable by the Customer must be presented clearly before final payment.

Where the 1.65% service charge is incorporated into a displayed product/subtotal amount, the amount ultimately displayed and payable must accurately correspond to the amount the Customer is required to pay.

Ahịa will not rely upon hidden mandatory charges to circumvent applicable price-disclosure requirements.

10.4 Delivery Charges

Delivery charges are separate from the product-side subtotal.

At launch, Ahịa's standard delivery charge is presently ₦3,000, subject to applicable additions for factors such as:

• heavy goods;

• fragile goods;

• exceptional handling requirements;

• special delivery requirements; or

• other disclosed circumstances.

Ahịa may change delivery pricing in accordance with its applicable Shipping and Delivery Policy.

10.5 Transaction and Delivery Charges

The checkout experience may present delivery costs and applicable transaction charges as a combined delivery/transaction charge where the total amount remains clearly disclosed before payment.

10.6 Vendor Platform Charge

Where applicable, Ahịa may charge Vendors a 3.3% Platform charge on weekly Vendor revenue exceeding ₦100,000, calculated in accordance with the Vendor Agreement and applicable billing records.

The Vendor Agreement may specify the precise accounting treatment, reporting period, exclusions, adjustments, refunds, chargebacks, and settlement mechanics.

11.1 Payment Methods

Ahịa may support payment methods including:

• debit and credit cards;

• bank transfer;

• USSD;

• supported wallets;

• payment processors; and

• other approved payment methods.

Available methods may vary.

11.2 Payment Providers

Payments may be processed through banks, payment processors, payment gateways, or other regulated financial service providers.

The applicable provider's terms may also apply.

11.3 Ahịa Does Not Operate a Customer Deposit Account

Ahịa does not undertake to maintain a general-purpose customer deposit, savings, or stored-value account merely because a Customer purchases through the Platform.

Payments are processed for the purpose of completing particular transactions and applicable refunds.

11.4 Vendor Settlement

Vendor proceeds may be held within the payment/settlement flow pending completion of the applicable delivery and settlement conditions.

Ahịa's standard launch settlement mechanism is intended to retain the Vendor's transaction proceeds for approximately 24 hours following confirmed delivery, subject to:

• refund requests;

• cancellation;

• fraud review;

• chargeback;

• payment reversal;

• safety concerns;

• legal requirements;

• unresolved transaction disputes; or

• other legitimate reasons.

11.5 Settlement Does Not Eliminate Vendor Liability

Payment to a Vendor does not release the Vendor from obligations relating to:

• refunds;

• defective goods;

• unsafe goods;

• inaccurate Listings;

• unlawful products;

• warranties;

• chargebacks;

• regulatory claims; or

• other outstanding liabilities.

12.1 Delivery Process

The standard Ahịa launch workflow is:

Customer Order → Ahịa Administrative Payment Confirmation → Vendor Preparation → Vendor Fulfilment Confirmation → Courier/Delivery Partner Collection → Delivery to Customer.

12.2 Delivery Partners

At launch, Ahịa may use independent delivery partners.

Ahịa may subsequently employ its own Couriers or operate a combination of internal and external delivery infrastructure.

12.3 Courier Responsibility

The applicable Courier or Delivery Partner is responsible for matters within its operational control, including, where applicable:

• loss of a parcel while in its custody;

• theft while in its custody;

• damage caused by negligent handling;

• delivery execution; and

• other delivery failures attributable to the Courier.

Ahịa may assist Customers and Vendors in pursuing resolution with the applicable Courier.

12.4 Vendor Packaging

Where damage results from improper, inadequate, or negligent Vendor packaging, the Vendor may be responsible for the resulting loss or refund.

12.5 Incorrect Customer Address

Customers are responsible for providing accurate delivery information.

Where an incorrect address prevents successful delivery:

• the Customer may be responsible for additional delivery costs;

• the Customer may be responsible for loss where the parcel cannot reasonably be recovered; and

• where the parcel is successfully recovered, the Customer may be eligible for a refund subject to the applicable cancellation/return rules.

Nothing in this clause limits any mandatory legal remedy.

12.6 Customer Unavailability

Where a Courier cannot locate or contact the Customer, reasonable efforts may be made to contact the Customer.

Repeated failed delivery attempts may result in additional charges or cancellation where permitted.

12.7 Refusal of Delivery

Where a Customer refuses delivery:

• the transaction may be treated as a cancellation/return;

• applicable cancellation or return charges may apply; and

• where the refusal results from a defective, unsafe, materially incorrect, or otherwise non-conforming product, the Customer will retain applicable statutory remedies.

13.1 Standard Launch Return Window

Ahịa's standard operational return period at launch is 24 hours following delivery.

Customers should inspect products as soon as reasonably possible after delivery.

13.2 Statutory Rights Preserved

The 24-hour operational return window does not remove or restrict any statutory consumer right that applies beyond that period.

In particular, nothing in these Terms excludes legally mandatory remedies relating to defective, unsafe, unsuitable, materially misrepresented, or otherwise non-conforming goods.

The FCCPA recognises consumer rights relating to cancellation, returns, quality, safety, truthful marketing, and defective performance.

13.3 Defective, Unsafe, or Incorrect Goods

A Customer may request an appropriate remedy where goods are:

• defective;

• unsafe;

• materially different from the Listing;

• materially misrepresented;

• incorrectly supplied;

• damaged before or during delivery where responsibility lies with the Vendor or applicable delivery provider; or

• otherwise subject to a legally enforceable consumer remedy.

13.4 Change-of-Mind Returns

Where a change-of-mind return is permitted by Ahịa or the applicable Vendor, the Customer may be responsible for return delivery costs.

A change-of-mind return does not override mandatory statutory rights.

13.5 Non-Returnable Categories

Certain goods may be excluded from ordinary change-of-mind returns because of their nature, including potentially:

• prepared food;

• perishable goods;

• personalised goods;

• opened hygiene-sensitive goods;

• opened cosmetics;

• opened health products;

• products whose return is prohibited or restricted by law; and

• other categories identified in the Returns and Refund Policy.

These exclusions do not apply where a statutory defect, safety, misrepresentation, or other mandatory remedy exists.

14.1 Standard Refund Method

Refunds will ordinarily be returned through the original payment method.

Where available, a Customer may instead choose:

• Vendor credit; or

• Ahịa Points/Rewards, once that functionality is introduced.

14.2 Refund Timing

Ahịa's standard operational target is to process an approved refund within 24 hours of a valid return/refund claim being accepted, subject to banking, payment processor, Courier, Vendor, or other third-party processing times.

14.3 Automatic Refund Mechanism

Where the transaction qualifies for a refund and the relevant settlement remains within Ahịa's controlled settlement process, Ahịa may automatically prevent settlement or reverse the relevant amount before Vendor funds are released.

14.4 Vendor-Funded Refunds

Where a refund is attributable to a Vendor, the refund amount may be deducted from:

• pending Vendor settlement;

• subsequent Vendor sales;

• Vendor balances; or

• other amounts lawfully payable to the Vendor.

14.5 Ahịa Intervention

Where the normal settlement mechanism cannot resolve a refund, Ahịa may intervene directly and recover the applicable amount from the responsible Vendor where legally and contractually permissible.

Vendors must comply with all applicable Nigerian product safety and regulatory requirements.

This includes applicable requirements relating to:

• NAFDAC;

• SON;

• food safety;

• product labelling;

• expiry dates;

• manufacturing information;

• batch information;

• allergens;

• ingredients;

• country-of-origin information;

• regulated medical products;

• cosmetics;

• chemicals;

• electrical products;

• consumer goods; and

• other regulated products.

Ahịa may remove, restrict, investigate, recall, or suspend Listings where safety or regulatory concerns arise.

The FCCPC has specifically emphasised current requirements concerning product information such as production/expiry dates, batch numbers, manufacturer information, ingredients, allergens, and country of origin.

Customers may submit reviews, ratings, photographs, videos, comments, and other content where Ahịa provides the relevant functionality.

Users must not:

• submit fraudulent reviews;

• manipulate ratings;

• impersonate another person;

• submit paid or coordinated deceptive reviews without required disclosure;

• fabricate transactions;

• upload unlawful material;

• infringe another person's intellectual property;

• disclose another person's private information; or

• otherwise abuse the review system.

Ahịa may moderate, remove, restrict, or investigate reviews and other user-generated content in accordance with its policies and applicable law.

17.1 Ahịa Intellectual Property

The Ahịa name, brand, logos, designs, software, interfaces, databases, systems, graphics, trademarks, service marks, and other Platform materials belong to Ahịa or its licensors unless otherwise stated.

Users may not copy, reproduce, reverse engineer, distribute, sell, license, exploit, or create derivative works from Ahịa intellectual property except as permitted by law or expressly authorised by Ahịa.

17.2 Vendor Licence

A Vendor grants Ahịa a non-exclusive, worldwide, royalty-free licence to use the Vendor's:

• business name;

• trademarks;

• logos;

• product photographs;

• product descriptions;

• product videos;

• promotional materials; and

• other submitted commercial content

for the operation, display, marketing, advertising, promotion, indexing, distribution, and development of the Platform and Ahịa services.

The licence survives only to the extent reasonably necessary for legitimate purposes after termination, including archival, legal, dispute, accounting, compliance, and historical transaction purposes.

17.3 Vendor Ownership

Except for the licence granted above, the Vendor retains its underlying intellectual-property rights.

The Vendor represents that it has the legal right to submit and license the relevant content.

Where Customers submit reviews, photographs, videos, comments, or other content, the Customer grants Ahịa a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, adapt, and communicate that content for Platform operation, marketing, advertising, promotional, analytical, and related legitimate business purposes.

The licence is revocable where legally required.

Ahịa will not interpret this licence as transferring ownership of the Customer's underlying intellectual property.

Ahịa processes personal information in accordance with its Privacy and Data Protection Policy and applicable Nigerian data protection law.

Personal information may be processed for purposes including:

• order fulfilment;

• payment;

• delivery;

• customer service;

• fraud prevention;

• identity verification;

• Vendor verification;

• security;

• legal compliance;

• regulatory reporting;

• marketing where legally permitted;

• Platform improvement; and

• other disclosed lawful purposes.

The Nigeria Data Protection Act establishes rights and obligations concerning lawful and accountable processing of personal data, including rights relating to information, access, rectification, objection, restriction, portability, and erasure subject to applicable exceptions.

Ahịa may disclose information where required or permitted by law, including to competent courts, regulators, law-enforcement bodies, payment providers, delivery providers, professional advisers, and other authorised parties.

Ahịa may communicate with Customers and Vendors through:

• email;

• SMS;

• telephone;

• WhatsApp or other messaging services;

• push notifications;

• Platform notifications; and

• other reasonable communication channels.

Transactional communications do not necessarily constitute marketing communications.

Marketing communications will be subject to applicable consent, opt-out, and data-protection requirements.

Users must comply with the Ahịa Acceptable Use Policy.

Without limitation, users may not use Ahịa to:

• commit fraud;

• deceive another person;

• sell counterfeit goods;

• sell stolen goods;

• conduct prohibited off-platform transactions;

• redirect Ahịa customers outside the Platform;

• manipulate reviews;

• manipulate promotions;

• provide false information;

• abuse refunds;

• abuse chargebacks;

• circumvent Platform fees;

• conduct unlawful gambling;

• sell prohibited weapons;

• sell illegal drugs;

• sell prohibited adult content;

• engage in political campaigning where prohibited by Ahịa policy;

• distribute malware;

• hack or compromise Platform systems;

• scrape protected Platform data without authorisation;

• phish users;

• harass, threaten, stalk, or intimidate others;

• discriminate unlawfully;

• impersonate another person or organisation; or

• otherwise violate the Acceptable Use Policy or applicable law.

Users must not use Ahịa to acquire a Customer, Vendor, or transaction opportunity and then redirect that transaction away from Ahịa in order to circumvent Platform procedures, fees, protections, or controls.

Unless expressly authorised, Listings must not contain:

• personal telephone numbers;

• WhatsApp contact information;

• personal payment details;

• external social-media handles;

• external websites intended to redirect transactions;

• alternative payment instructions; or

• equivalent off-platform transaction mechanisms.

This restriction does not prohibit information that Ahịa itself requires or expressly permits for legitimate business purposes.

Advertising through Ahịa must be:

• truthful;

• lawful;

• reasonably substantiated;

• accurately described;

• non-deceptive;

• appropriately targeted;

• consistent with applicable product restrictions; and

• compliant with Ahịa's Advertising Policy.

Sponsored placements may be labelled or otherwise identified as sponsored or paid placements.

Vendors and advertisers must not create:

• fake discounts;

• fake scarcity;

• fabricated reviews;

• false claims;

• deceptive comparisons;

• misleading health claims;

• unauthorised financial claims;

• impersonation advertisements; or

• advertisements for prohibited products.

Ahịa may issue promotional credits, rewards, loyalty points, or other benefits.

Unless expressly stated otherwise:

• Points have no cash value;

• Points cannot be redeemed for cash;

• Points cannot be transferred between users;

• Points may expire;

• promotional benefits may have specific conditions;

• fraudulent or abusive accumulation may result in reversal; and

• Ahịa may cancel improperly awarded benefits.

The detailed rules governing Points will be contained in the Points and Rewards Terms.

25.1 Customer Termination

Customers may stop using Ahịa at any time.

Outstanding contractual obligations survive termination.

25.2 Vendor Termination

A Vendor may request termination of its relationship with Ahịa at any time, subject to:

• outstanding Orders;

• unresolved refunds;

• outstanding payments;

• regulatory obligations;

• intellectual-property obligations;

• data-retention obligations;

• dispute resolution; and

• other surviving contractual obligations.

25.3 Ahịa Suspension or Termination

Ahịa may restrict, suspend, delist, or terminate a User or Vendor where reasonably necessary because of:

• breach of these Terms;

• violation of the Acceptable Use Policy;

• fraud;

• non-payment;

• repeated fulfilment failures;

• customer abuse;

• regulatory concerns;

• product-safety concerns;

• intellectual-property infringement;

• security threats;

• Platform abuse;

• unlawful activity;

• inactivity;

• material risk to users or Ahịa; or

• legal requirements.

25.4 Immediate Action

Ahịa may take immediate action without a prior warning where delay could reasonably create significant:

• safety risk;

• fraud risk;

• security risk;

• regulatory risk;

• legal risk;

• financial harm; or

• risk to other users.

Termination does not automatically release a Vendor from obligations arising from Orders already accepted.

A Vendor remains responsible for fulfilling outstanding Orders unless Ahịa cancels those Orders.

Where an Order is cancelled, applicable refunds will be processed in accordance with the Returns and Refund Policy and these Terms.

Ahịa may use one or more of the following measures:

• warning;

• listing/content removal;

• restriction;

• temporary suspension;

• permanent termination;

• Vendor delisting;

• cancellation of promotional benefits;

• reversal of Points;

• withholding or reversal of Vendor funds where legally and contractually permissible;

• transaction cancellation;

• refund;

• account or Platform restrictions;

• regulatory reporting;

• law-enforcement reporting;

• cooperation with investigations; and

• legal proceedings.

Ahịa may combine remedies where appropriate.

The use of one remedy does not prevent Ahịa from using another.

A user affected by an enforcement action may request review through Ahịa's designated appeal process.

Unless circumstances require otherwise, an appeal should be submitted within seven (7) days of notification of the enforcement action.

Ahịa may maintain restrictions while an appeal is under review where necessary for safety, security, fraud prevention, legal compliance, or Platform integrity.

Ahịa may withhold specific evidence where disclosure could compromise:

• fraud detection;

• cybersecurity;

• another person's privacy;

• confidential investigations;

• law-enforcement investigations;

• intellectual-property rights; or

• legal obligations.

29.1 Customer Support

Users should ordinarily first raise transaction complaints with Ahịa through its designated customer-service channels.

29.2 Internal Resolution

Ahịa will make reasonable efforts to investigate and resolve disputes internally.

29.3 Regulatory Rights

Nothing in these Terms prevents a consumer from exercising a statutory right to approach a competent regulator or other lawful dispute-resolution body.

The FCCPC maintains mechanisms through which consumers may submit complaints and supporting transaction documentation.

29.4 Mediation and ADR

Where appropriate, Ahịa and the relevant party may attempt mediation, negotiation, arbitration, or another lawful alternative dispute-resolution mechanism before litigation.

29.5 Courts and Tribunals

Subject to mandatory statutory jurisdiction and applicable consumer-protection rights, disputes may be brought before a competent Nigerian court or tribunal, including the Competition and Consumer Protection Tribunal where its jurisdiction applies.

Nothing in these Terms is intended to unlawfully prevent a consumer from exercising a statutory right of access to a competent court, tribunal, regulator, or other lawful remedy.

30.1 Platform Role

Ahịa does not manufacture, independently own, or independently guarantee every product listed by Vendors.

Ahịa may nevertheless conduct:

• Vendor verification;

• Listing review;

• safety monitoring;

• fraud monitoring;

• enforcement;

• complaints handling;

• transaction monitoring; and

• other Platform integrity measures.

30.2 Allocation of Responsibility

Responsibility may depend upon the event giving rise to the claim.

Examples include:

• Vendor-caused product defects → Vendor responsibility;

• improper Vendor packaging → Vendor responsibility;

• Courier-caused loss/damage → applicable Courier responsibility;

• Customer-provided incorrect delivery information → Customer responsibility to the extent permitted by law;

• Platform technical failure → Ahịa responsibility to the extent required by law or contract;

• payment-processing failure → responsibility may depend on the applicable payment provider and circumstances.

30.3 No Exclusion of Mandatory Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from circumstances where applicable law prohibits contractual exclusion or limitation.

In particular, Ahịa does not intend these Terms to exclude statutory consumer protections, liability for fraud where non-excludable, or other mandatory legal obligations.

The FCCPA expressly restricts certain clauses attempting to exclude or waive liability for defective performance, fraud, negligence, misrepresentation, implied obligations, or impose prohibited indemnities on consumers.

To the extent permitted by applicable law and the separate Vendor Agreement, a Vendor may be required to indemnify Ahịa against claims, losses, liabilities, penalties, costs, and expenses arising from the Vendor's:

• unlawful products;

• breach of these Terms;

• intellectual-property infringement;

• regulatory violations;

• false product representations;

• negligent conduct;

• defective or unsafe products;

• unlawful business operations; or

• other acts or omissions attributable to the Vendor.

This provision does not impose an unlawful indemnity on consumers.

Ahịa will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

• natural disasters;

• floods;

• fires;

• epidemics or pandemics;

• war;

• terrorism;

• civil unrest;

• government restrictions;

• strikes;

• transportation disruption;

• telecommunications outages;

• electrical-grid failures;

• major infrastructure failures;

• widespread cyber incidents;

• payment-network failures;

• banking-system failures; or

• other comparable events.

Force majeure does not automatically extinguish obligations that can reasonably continue to be performed.

Where a Customer has paid for a transaction that cannot be fulfilled, Ahịa will address the transaction in accordance with applicable refund obligations and law.

If Ahịa permanently or temporarily ceases operation, Ahịa will take reasonable steps, subject to applicable law and available resources, to address:

• pending Orders;

• outstanding refunds;

• Vendor settlements;

• unresolved complaints;

• outstanding claims;

• Points or promotional balances;

• transaction records;

• regulatory retention obligations; and

• other outstanding contractual matters.

Ahịa may transfer relevant contracts, assets, systems, or obligations to a successor entity in connection with a lawful merger, acquisition, restructuring, reorganisation, financing, sale, or transfer of substantially all relevant business assets.

Ahịa may assign, transfer, novate, or otherwise reorganise its rights and obligations under these Terms in connection with:

• merger;

• acquisition;

• corporate restructuring;

• reorganisation;

• sale of assets;

• financing;

• succession; or

• transfer of the Platform.

Users may not assign their rights or obligations under these Terms without Ahịa's prior written consent, except where such restriction is prohibited by law.

Electronic records, electronic acknowledgements, clickwrap acceptance, transaction confirmations, payment confirmations, communications, receipts, delivery records, and Platform logs may be used as evidence of transactions and communications, subject to applicable law.

The Customer acknowledges that electronic acceptance may create binding contractual obligations where the law recognises the relevant electronic transaction.

Ahịa may cooperate with competent authorities where legally required or permitted.

This may include, where applicable:

• Federal Competition and Consumer Protection Commission;

• Competition and Consumer Protection Tribunal;

• Nigeria Data Protection Commission;

• Nigeria Police Force;

• Economic and Financial Crimes Commission;

• Nigerian Financial Intelligence Unit;

• National Agency for Food and Drug Administration and Control;

• Standards Organisation of Nigeria;

• National Identity Management Commission;

• Nigeria Customs Service;

• environmental authorities;

• wildlife authorities;

• courts and tribunals; and

• other competent Nigerian or foreign authorities.

Ahịa may disclose relevant information where required by lawful process, statutory obligation, court order, regulatory request, investigation, or other lawful basis.

Ahịa initially operates in Nigeria.

Where Ahịa subsequently expands into another jurisdiction, Ahịa may implement jurisdiction-specific:

• product restrictions;

• Vendor requirements;

• consumer protections;

• taxes;

• delivery rules;

• payment requirements;

• licensing requirements;

• data-protection requirements; and

• other legal requirements.

A product may therefore be permitted in one jurisdiction and restricted or prohibited in another.

Users remain responsible for complying with mandatory laws applicable to their activities.

Where local mandatory law conflicts with a provision of these Terms, the mandatory law will prevail to the extent of the conflict.

The following documents form part of these Terms where applicable:

• Ahịa Acceptable Use Policy

• Ahịa Vendor Agreement

• Ahịa Privacy and Data Protection Policy

• Ahịa Returns and Refund Policy

• Ahịa Shipping and Delivery Policy

• Ahịa Advertising Policy

• Ahịa Intellectual Property Policy

• Ahịa Product Safety and Recall Policy

• Ahịa Points and Rewards Terms

• other transaction-specific policies expressly incorporated by Ahịa.

Where a specialised policy contains a more specific rule concerning its subject matter, that specialised rule governs to the extent of the specific issue, subject always to mandatory law.

Ahịa may amend these Terms to reflect:

• changes in law;

• regulatory requirements;

• Platform functionality;

• business operations;

• security requirements;

• new services;

• changes to delivery or payment infrastructure;

• changes to commercial arrangements; or

• other legitimate business requirements.

Material amendments will be communicated through appropriate means.

Where the law requires renewed consent, Ahịa will obtain that consent.

If any provision of these Terms is determined to be invalid, unlawful, void, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally possible.

The remaining provisions will continue in effect.

Failure by Ahịa to enforce a provision does not constitute a permanent waiver of that provision.

A waiver must be intentional and, where required, documented in an appropriate form.

These Terms, together with incorporated policies and applicable Vendor or transaction-specific agreements, constitute the applicable contractual framework between the relevant parties concerning use of the Platform.

Where a separate written agreement expressly governs a specific relationship or transaction, that agreement will prevail over a general provision of these Terms to the extent of a direct conflict.

Mandatory statutory rights and obligations always prevail.

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to applicable federal and state laws, mandatory consumer protections, regulatory requirements, and the jurisdiction of competent courts and tribunals.

Ahia Technologies Limited

Platform: Ahịa

Website: [Official Ahịa Website]

Registered Office: [Registered Office Address]

Customer Support: [Official Customer Support Channel]

Legal Notices: [Official Legal/Compliance Email]

Customers must:

• provide accurate order and delivery information;

• use lawful payment methods;

• inspect delivered goods promptly;

• report defects or problems honestly;

• avoid fraudulent refund claims;

• avoid chargeback abuse;

• respect Vendors and Couriers;

• comply with applicable age restrictions;

• not manipulate reviews;

• not misuse promotions or Points;

• not redirect transactions off-platform;

• not misuse personal information obtained through Ahịa;

• comply with applicable law; and

• comply with these Terms and incorporated policies.

Vendors must:

• maintain lawful business operations;

• provide truthful business information;

• complete required identity verification;

• maintain applicable licences and approvals;

• list only lawful products;

• accurately describe products;

• disclose used/refurbished/reconditioned condition;

• provide required product warnings and regulatory information;

• maintain adequate inventory information;

• fulfil accepted Orders within stated timeframes;

• package products appropriately;

• cooperate with returns and refunds;

• honour applicable warranties and statutory obligations;

• maintain product safety;

• comply with advertising rules;

• respect intellectual-property rights;

• avoid off-platform transactions;

• avoid customer manipulation;

• maintain appropriate business records;

• cooperate with Ahịa investigations;

• respond to legitimate customer complaints;

• comply with regulatory requests;

• pay applicable Platform charges; and

• remain responsible for outstanding Orders after termination.

The standard launch transaction sequence is:

Stage 1 — Discovery

Customer discovers a product on Ahịa.

Stage 2 — Checkout

Customer selects the product and enters required information.

Stage 3 — Payment

Customer pays through an available payment method.

Stage 4 — Payment Authentication

Ahịa's authorised administrative/payment system verifies the payment.

Stage 5 — Order Acceptance

The Order becomes accepted for fulfilment following successful payment confirmation.

Stage 6 — Vendor Fulfilment

Vendor prepares and confirms the Order.

Stage 7 — Courier Collection

Ahịa coordinates a Courier/Delivery Partner.

Stage 8 — Delivery

Courier delivers the parcel.

Stage 9 — Settlement Protection Period

Ahịa retains the Vendor's applicable transaction proceeds for the standard post-delivery settlement period.

Stage 10 — Refund/Settlement

Where no valid refund trigger exists, settlement proceeds to the Vendor. Where a valid refund trigger exists, the applicable refund process applies.

The following parameters apply at the initial launch unless subsequently amended through the applicable policy, Vendor Agreement, or Platform notice:

Item

Launch Position

Marketplace role

Marketplace intermediary

Vendor status

Independent business

Customer account

Not mandatory

Vendor pricing

Vendor-controlled

Ahịa pricing recommendations

Permitted

Customer service charge

1.5% blended Platform/service charge

Vendor Platform charge

3.3% on weekly revenue exceeding ₦100,000

Standard delivery charge

₦2,500

Heavy/fragile additions

Applicable where disclosed

Standard operational return period

24 hours

Standard refund processing target

24 hours after valid claim acceptance

Standard Vendor settlement protection

Approximately 24 hours after confirmed delivery

Launch delivery workforce

Third-party delivery partners

Future delivery workforce

Ahịa-employed Couriers may be introduced

Customer payment methods

Cards, bank transfer, USSD, supported wallets/other approved methods

Standard refund method

Original payment method

Alternative refund

Vendor credit; Points when available

Customer change-of-mind return cost

Customer, where applicable

Defective/wrong/unsafe product return cost

Responsible party, subject to applicable law

Governing law

Nigeria

Nothing in these Terms is intended to:

• exclude a consumer's mandatory statutory rights;

• waive a right that cannot lawfully be waived;

• permit misleading or deceptive representations;

• eliminate legally required refunds;

• eliminate legally required product-safety obligations;

• prevent lawful regulatory complaints;

• prevent access to a competent court or tribunal where permitted by law;

• prevent lawful data-protection rights;

• permit unlawful limitation of liability; or

• prevent enforcement of mandatory Nigerian law.

Where a provision of these Terms conflicts with a mandatory legal requirement, the mandatory requirement prevails to the extent of the conflict.

For clarity, Ahịa's legal documentation is intended to operate as a coordinated framework:

Master Terms of Service

↓

Vendor Agreement

↓

Acceptable Use Policy

↓

Privacy & Data Protection Policy

↓

Returns & Refund Policy

↓

Shipping & Delivery Policy

↓

Advertising Policy

↓

Intellectual Property Policy

↓

Product Safety & Recall Policy

↓

Points & Rewards Terms

↓

Transaction-specific terms and notices

Where two documents address the same subject, the more specific document governs that subject unless the Master Terms expressly provide otherwise, and mandatory law always prevails.

END OF TERMS